FAQS
Confused about carnations? Puzzling over packaging? You’re in the right place. Read on for some of our frequently asked questions. If you’re still looking for answers, get in touch with our friendly team at the nursery who are on hand to help.
GENERAL
We deliver our carefully cultivated flowers to the UK including Highlands and Islands (allow an extra day for delivery)and the Channel Islands.
Standard Royal Mail delivery is free however we do offer 24-hour delivery* at an additional cost. Please see details at checkout.
*Deliveries relying on air freight are subject to weather conditions
We dispatch flowers from Monday – Friday. Delivery usually takes 24-48 hours to UK addresses.
Orders placed before 12.30pm Monday to Friday are eligible for next day delivery depending on stock availability. For orders placed after 12.30pm on a Friday up until 12.30pm Monday, the next available delivery day will be a Tuesday depending on stock availability. For orders to Jersey please allow 3-4 days as Jersey no longer has a mail plane. We are unable to make a Monday delivery in Guernsey so orders will be posted on Friday for Saturday delivery.
Flowers are delivered by Guernsey Post and Royal Mail.
Unfortunately, we don’t. For orders received before 11 am, we will do our very best to despatch on the same day. Talk to us if you have specific delivery requirements, we’ll always do our best to help.
Sorry, but we cannot specify a time for delivery.
To control the quality and freshness of our flowers, we grow the majority at our nursery on Guernsey in the Channel Islands. To keep our bouquets abundant, we source additional flowers from trusted suppliers who share our passion and views on flower cultivation.
Fill a clean vase with fresh water. Dirty vases and water contain bacteria that can shorten the vase life of your flowers. Add the plant food included with your blooms as per the instructions on the packet. With a sharp knife, carefully cut each stem diagonally about 1” from the bottom and arrange in the vase. Trim any foliage to avoid it submerging in the water. Top up the water as required and remove any dead heads. Avoid positioning your bouquet in direct sunlight or close to a heat source as this can also shorten the life of your flowers.
We pick our flowers each day at the nursery ready for posting (usually) on the same day. This gives us more control over the freshness and you more time to enjoy your blooms. Freesia and alstroemeria last between 7-10 days, carnations from 10-21 days, and seasonal bouquets last between seven-15 days.
SUBSCRIPTIONS
We believe that flowers are one of life’s great pleasures. Whether bringing colour to a winter’s day or harnessing the abundance of spring and summer, a subscription for regular orders of flowers is a perfect way to enjoy seasonal blooms all year round.
Our subscriptions are available weekly, fortnightly or monthly, on an ongoing basis, the choice of frequency is yours. Once the subscription is set up it will continue until you choose to pause or cancel.
Payment is automatically taken from your nominated account 3 days before delivery. If it is not possible for payment to be taken, your bouquet will not be dispatched until payment has cleared. Please note: Our subscriptions are ongoing until such time that you choose to pause or cancel. See ‘How do I make changes to my subscription’ for details.
The blooms you receive will depend on the type of subscription you have chosen. Please see your chosen product description for details.
Once set up your subscription will continue until you choose to pause or cancel it. You can do this by logging into your Classic Flowers account, selecting the subscriptions tab and clicking the relevant button. If you choose to pause your subscription, you can reinstate it at any time.
Please note that if your latest delivery has already been processed it may be too late to stop it from arriving. We will, of course, cancel ongoing orders for future deliveries.
To change the delivery address log into your Classic Flowers account and select the subscriptions tab where you’ll find a button that allows you to update your address.
You can cancel your subscription anytime by logging into your Classic Flowers account, selecting the subscriptions tab and clicking the cancel button.
Please note that if your latest delivery has already been processed it may be too late to stop it from arriving, but we will, of course, cancel ongoing orders scheduled for future deliveries.
We are currently unable to transfer orders to a different account however, the person who sent the gift can make changes to the order on your behalf.
