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TeRMS & CONDITIONS
Classic Flowers General Terms & Conditions
Registered Office: Le Marinel Nursery, Rue des Pres, St Peters, Guernsey GY7 9AH
Sales of flowers by Postal Boxes
Terms and Conditions
We will try and keep these terms and conditions as simple as possible. There is nothing worse than reading pages of incomprehensible legal jargon !
Our service uses Guernsey Post and the Royal Mail for delivery.
- We normally dispatch flowers Monday to Friday. They usually take 24 to 48 hours to arrive at the delivery address in the UK. We cannot guarantee a delivery date or time. We post UK orders (when time allows ) 48 hours before the requested delivery date. Deliveries requested for Mondays may be posted on the previous Friday at our discretion.
- We reserve the right to change the customers selection for a bouquet of equal or higher value if the requested flowers are unavailable. In practice this has never happened. The contents of mixed bouquets will vary according to the season.
- If the postman is unable to deliver your flowers he will leave a note stating that a package is available for collection at the local sorting office, or he will leave them in a “safe place”.
- Our guaranteed 24 hour delivery operates Monday to Friday, these are the only days that the Royal Mail operate the service.
- Please remember to include the recipients full address and postcode in your order. We cannot check all addresses and will not give refunds or replacements for wrongly addressed deliveries.
- Where dispatch is required on the day you place the order we will endeavour to carry out your request, however we cannot guarantee dispatch of orders received after 2pm. UK Time. Orders placed after this time will be dispatched the following day.
- Should a UK order fail to arrive after 3 working days and no delivery has been attempted we will either replace that order free of charge or you may have a full refund.
- If your flowers are not of the quality you expect please contact us and we will either replace or refund your payment.
- Should you have any problems or queries please e-mail sales@classic-flowers.com or telephone 01481 265611
- Subscriptions are sent on a weekly, fortnightly and monthly basis. Payment will be taken the day before subsequent shipments are made. You may cancel your subscription at any time by logging into you account, e-mailing sales@classic-flowers.co.uk or calling us on 01481 265611.
- Orders may be cancelled until 12 noon 2 days before we are due to be delivered. Monday deliveries may be cancelled up to 12 noon on the previous Friday. You will receive by e-mail a confirmation of cancellation.
- Your consumer rights are protected under “The Trading Standards (Fair Trading) (Guernsey) Ordinance 2023